The ITIL® Foundation certificate is for candidates who want to learn about service management as a practice and gain an awareness of the key principles and models in the ITIL service lifecycle.
Who is this aimed at?
Anyone working in an IT service delivery, service management or service desk environment or where IT services are a core competency.
What are the entry requirements?
None. Training with a BCS accredited training provider is recommended.
What format is the exam?
One hour ‘closed book’
40 multiple choice questions
Pass mark is 65% (26/40)
Where can I take the exam?
Option 1: With an accredited training provider
Option 2: Online exam (at a test centre: Pearson Vue or Prometric)
Option 3: At a public sitting (exam only):