ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The ITIL Foundation Certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
Upon successful completion of the education and examination components related to ITIL Foundation certification, including the ITIL Foundation exam, candidates gain knowledge and understanding in the following areas:
- Service Management as a practice
- Service Lifecycle
- Key Principles and Models
- Generic Concepts
- Selected Processes
- Selected Roles
- Selected Functions
- Technology and Architecture